IQ’ JOYAS and www.iqjoyas.nl is owned and operated by Carmen Monterroso-Rivas. When making an order IQ’JOYAS will require your name, address and contact details and this information will only be used for the purposes of processing your order and managing your account with us. All information you give us is kept completely confidential and we will never pass your information onto any other company. If you would like to know what information we possess about you, please contact us. We also reserve the right to amend the Privacy Policy at any time, so you should check this page regularly to take note of any changes.

TERMS AND CONDITIONS. YOUR USE OF THIS WEBSITE. The misuse of this website is prohibited. The use of this site for any purpose that could damage the name of IQ’JOYAS or Carmen Monterroso-Rivas or any goodwill attached to the same is prohibited. the use of this website for illegal, criminal or fraudulent activity (including breaches of copyright, trademarks, patents and/or privacy) or in any manner which would cause harm or distress to any third party is prohibited. Breaching this provision would constitute a criminal offence and any such breach will be reported to the relevant law enforcement authorities. Any fraudulent activity using this website or name IQ’ JOYAS and/or Carmen Monterroso-Rivas will also be reported to the relevant authorities. IQ’ JOYAS and/or Carmen Monterroso-Rivas are not responsible for any damage caused by the misuse of this website or from any information contained herein. Copying, modifying, or distributing any part or content of this website for any other reason is prohibited. 

RETURN POLICIES. We want every customer to be happy with their unique, handcrafted purchase. IQ’ JOYAS will exchange or refund the cost of the item if you are not satisfied and, only if the item is returned in the original condition, unworn, undamaged and suitable for resale.

You must contact IQ’ JOYAS within the two days after receipt of item. You have to return the item within seven (7) days of receipt of purchase. You are responsible for shipping costs to return the item. IQ’ JOYAS is not responsible for any lost or damaged items once the item is on its way for delivery.

Made to order or custom items require additional time and we will discuss this with you when you place your order.

If you have questions please send us an email at carmen.monterroso@ba2c.com